Terms and Conditions - Tufnell Park Man with Van

Welcome to Tufnell Park Man with Van. These Terms and Conditions govern your use of our services. By booking or utilizing our services, you agree to comply with and be bound by these terms. Please read them carefully before engaging with us.

1. Booking and Payment

To secure our services, clients must complete the booking process with accurate and complete information. All bookings are subject to availability and confirmation.

Payment Methods: We accept major credit and debit cards, online payment platforms, and bank transfers.
Deposit: A deposit may be required at the time of booking, especially during peak seasons, to confirm your reservation.
Payment Schedule: The remaining balance is due prior to the service date or on completion of the service, as specified during booking.
Late Payments: Late payments may incur additional fees or result in the cancellation of your booking.

2. Services Provided

Our services include the transportation of goods, furniture removal, and delivery services within Tufnell Park and the surrounding areas. We are committed to ensuring the safe and timely delivery of your items.

Scope of Services

Pick-up and delivery of household items.
Furniture assembly and disassembly.
Professional packing and unpacking services.
Special handling for fragile or valuable items.
Storage solutions, if required.

All services are tailored to meet the specific needs of our clients. Any additional services requested may be subject to extra charges.

3. Cancellation Policy

We understand that unforeseen circumstances may necessitate the cancellation or rescheduling of services. Our cancellation policy is designed to be fair to both our clients and our operations.

Cancellation Notice: Clients must notify us at least 24 hours in advance to cancel a booking without incurring fees.
Cancellation Fees: Cancellations made less than 24 hours before the scheduled service may result in a charge of up to 50% of the total service cost.
Rescheduling: Clients may reschedule their booking subject to availability. Rescheduling requests should be made as soon as possible to ensure accommodation.
Refunds: Deposits are refundable if cancellations are made within the stipulated time frame. Refunds will be processed within 14 business days.

4. Liability and Insurance

At Tufnell Park Man with Van, we prioritize the safety and security of your belongings. However, certain limitations apply regarding our liability.

Liability

We are liable for any loss or damage to items during transit caused by our negligence up to a maximum of £500 per item.
Clients are responsible for ensuring that items are properly packaged and secure before loading.
We are not liable for indirect or consequential losses arising from the use of our services.

Insurance

We offer optional insurance coverage for an additional fee, providing enhanced protection for your valuables. It is recommended to opt for insurance based on the value and fragility of your possessions.

Basic Coverage: Included in our standard service, covering up to £500 per item.
Comprehensive Coverage: Available upon request, covering higher-value items and providing extended protection.
Claims Process: In the event of loss or damage, clients must notify us within 48 hours with appropriate documentation to initiate a claim.

5. Responsibilities of the Client

Clients play a crucial role in ensuring that our services are carried out efficiently and effectively. The following responsibilities are expected from our clients:

Access to Property: Ensure that our team has clear and unobstructed access to the pickup and delivery locations.
Provision of Information: Provide accurate details regarding the nature and volume of items to be transported.
Preparation: Items should be ready for pickup at the agreed-upon time and place.
Packaging: While we offer packing services, clients are responsible for adequately packaging items if opting out of our packing services.
Permits and Permissions: Clients must obtain any necessary permits or permissions required for parking or site access during the service.

6. Data Protection

We are committed to protecting your privacy and personal data. All personal information provided to us is handled in accordance with our Privacy Policy, which is an integral part of these Terms and Conditions.

Data Collection: We collect personal information necessary for the provision of our services, including contact details, addresses, and payment information.
Data Usage: Your data is used solely for facilitating and improving our services, processing payments, and communicating with you regarding your bookings.
Data Sharing: We do not share your personal information with third parties, except as required by law or to fulfill our service obligations.
Data Security: We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.
Your Rights: You have the right to access, rectify, or delete your personal data by contacting us through the provided channels.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is the client's responsibility to review these terms periodically to stay informed of any updates.

9. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

10. Acceptance of Terms

By engaging our services, you hereby accept and agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Additional Provisions

No Waiver: Failure to enforce any provision of these terms does not constitute a waiver of that provision.
Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Tufnell Park Man with Van regarding the use of our services.
Force Majeure: We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, or government regulations.

Last Updated: 27 April 2024